Travel support
Travel support
Help for bookings made through Falak Al Suroor. Choose what you need, and we will guide you from there.
Support topics
Change a flight
New dates or a new route, quoted before anything moves.
Learn moreCancel or ask for a refund
Understand what your fare returns before deciding.
Learn moreCorrect a name
Make the ticket match the passport.
Learn moreManage a booking
Send us your reference and tell us what you need.
Learn moreRequest a callback
Leave your number and an agent will call you.
Learn moreRead the answers
Common questions on fees, refunds and travelling comfortably.
Learn moreBefore you contact us
- Have your booking reference ready, along with the lead passenger's name exactly as it appears on the ticket.
- If you bought your ticket directly from an airline, please contact that airline, as we can only help with bookings made through Falak Al Suroor.
- If an airline has written to you about a schedule change, forward the message to us.
- Never send full card details by email; we will not ask for them.
Booked directly with an airline? Please contact that airline — we can only act on bookings made through Falak Al Suroor.
Tell us where you would like to be
Share your route and dates, and an agent will put together options with every figure shown in AED for you to consider at leisure.