Policy

Accessibility Statement

We aim for a website everyone can use. If anything gets in your way, tell us and we will help another way.

Last updated:

Draft for legal review. This document has not yet been reviewed by a qualified legal professional.

Our aim

We want falakalsuroor.com to be usable by people with different abilities and devices. We work towards the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What we have done

  • Readable text contrast and resizable text
  • Visible focus indicators and keyboard navigation
  • Descriptive labels on form fields
  • Layouts that adapt to phones, tablets and desktops

Known limitations

Content we do not control, such as third-party websites or documents, may not be fully accessible. We are working to identify and fix other issues as we find them.

Help another way

If you find any part of the site difficult to use, email contact@falakalsuroor.com or request a callback, and an agent will help you arrange your travel directly.

Accessibility when you travel

For assistance at airports or on board, see our family travel page. We pass assistance requests to the airline, which provides the service.

Who we are

  • Falak Al Suroor
    183, Abu Bakar Al Siddique Road
    Port Saeed, Deira
    Dubai, United Arab Emirates
  • contact@falakalsuroor.com
  • 24 hours a day, 7 days a week