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When payment is taken
We request payment only after you have approved a written quote. We do not take payment for a request that has not been quoted.
Accepted methods
Payments are taken through a licensed third-party payment provider. The methods available to you are shown on that provider's secure page when you pay, and card details are entered there, not on this website.
Currency
Quotes and payments are in AED. If your card is in another currency, your bank may apply its own exchange rate and charges, which are outside our control.
Keeping your card details safe
Card details are entered on the payment provider's secure page and are not stored by Falak Al Suroor. We will never ask you to send card numbers, security codes or one-time passwords by email, chat or phone. If anyone claiming to be us asks for them, please do not share them, and let us know.
If the fare changes before ticketing
If the airline's price changes after you pay but before the ticket is issued, we will contact you. You may approve the new amount or cancel the request, in which case we explain how your payment will be returned before you decide.
Failed or duplicate payments
If a payment fails, no booking is made. If you believe you were charged twice, write to contact@falakalsuroor.com with the payment reference, and we will investigate with the payment provider.
Receipts
We send a receipt or invoice for every payment, showing the airline fare and our service fee separately.
Who we are
- Falak Al Suroor
183, Abu Bakar Al Siddique Road
Port Saeed, Deira
Dubai, United Arab Emirates - contact@falakalsuroor.com
- 24 hours a day, 7 days a week