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The airline sets the rules
Baggage allowances depend on the airline, the route, the cabin and the fare type. Two passengers on the same flight can have different allowances. Falak Al Suroor cannot change an airline's baggage rules.
Where to find your allowance
Your quote and e-ticket show the checked baggage allowance, usually as a weight or a number of pieces. If a journey involves more than one airline, the allowance may be set by one of them for the whole trip; we will point this out when it applies.
Cabin baggage
Airlines limit the size, weight and number of cabin items. Liquids, batteries and certain other items are restricted by security rules. Please check the airline's current rules before you pack.
Extra and special baggage
Extra bags, sports equipment, musical instruments and mobility aids may need advance approval and may carry a charge. Tell us early, and we will ask the airline what it requires. Wheelchairs and mobility aids are often carried under separate rules.
Travelling with children
Infant allowances differ from adult ones. Strollers and car seats are often accepted, but the conditions vary. We note what the airline allows in your quote.
Delayed, damaged or lost baggage
Report any problem to the airline at the airport before you leave the baggage hall, and keep the reference you are given. Claims are handled by the airline under its conditions of carriage. We are happy to help you find the right contact for a booking made through us.
Who we are
- Falak Al Suroor
183, Abu Bakar Al Siddique Road
Port Saeed, Deira
Dubai, United Arab Emirates - contact@falakalsuroor.com
- 24 hours a day, 7 days a week